Shipping and Cancellation - The JDR Stores

Last updated on Feb 25 2025

Shipping and Delivery

For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only.
Orders are shipped within 2 days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / Post Office norms.
The JDR Stores is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 0-7 days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation.
Delivery of all orders will be delivered to the address provided by the buyer.
Delivery of our services will be confirmed on your e-mail ID as specified during registration.
For any issues in utilizing our services you may contact our helpdesk on 9900976345.
Delivery time within Karnataka will take 3 to 5 working days, and other states will take 10 to 12 working days.
Estimated delivery dates may vary depending on factors such as weather conditions, holidays, and unforeseen circumstances.

The JDR Stores believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

Cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
The JDR Stores does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
To initiate a return, please contact our customer service department with your order number and details about the product you would like to return. If the item is damaged or defective, please include a video demonstrating the issue when submitting your claim.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service team after looking into your complaint will take an appropriate decision.
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
In case of any Refunds approved by The JDR Stores, it’ll take 9-15 days for the refund to be processed to the end customer.